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<p>Vacation for our family is usually to Get-Away-From-Work lifestyle. Vacation for me is part get-away-from-work, and part reconnaissance– as in how’s the rest of the world run their business? The last week was good for our family relationships, and being able to spend time together doing nothing, something we don’t do a lot of at home… because we’re business owners, and have been for almost 30 years. It’s always been tough to balance work and family when it’s our responsibility, and as I have learned, the challenge and cost of balancing the two is a high stakes game. That challenge has evolved into the decision of Quality vs Quantity, and for The Taffy Shop, it translates to a decision about delivering the same quality and service customers expect, versus growing The Taffy Shop into big business and selling more and more and more.</p><p>Samuel, in the picture above, made an impression on us during our stay in sunny Mexico. Every day he was working hard at making sure guests were comfortable, but he always had time to stop and look us in the eye to ask how things were, and if we needed anything? He always remembered our faces and our last conversation over the course of several days. He might have been the lowest paid employee of this resort, but for us, he was the face of the entire company. His excellent service and personal attention made an impression. Like in the picture above, when he greeted us, even just walking by, he would place his hand over his heart and say hello, as many of the resort employees did- so finally I stopped and asked him if that gesture was part of the training or, why he did that? (Beware if I am your customer, I will ask questions) His reply was that it was personal to him that we felt taken care of while staying there, and he <i>appreciated us</i>. It looks like a company line when you read the text here, but he delivered it with sincerity and it was more actions than words. Samuel is a customer service success, and hopefully he will move up the ladder at the resort.<br/></p><p>His customer service is a challenge and reminder to me. As we enter ‘the season’ and bring past employees back to work, and hire new staff - that we can provide an environment where our customers will understand our appreciation for them as we continue to uphold the reputation of this business, and deliver Quality over quantity.</p><p>If there’s something you see that we can improve on, or something we do that you really like, please take a moment to let me know personally. I read every email that comes into our website, and look forward to your comments.</p><p><a href="http://www.originaltaffyshop.com/contact-us.php">http://www.originaltaffyshop.com/contact-us.php</a><br/></p><p>Hope to see you soon!</p><p>Mark<br/></p>

Vacation for our family is usually to Get-Away-From-Work lifestyle. Vacation for me is part get-away-from-work, and part reconnaissance– as in how’s the rest of the world run their business? The last week was good for our family relationships, and being able to spend time together doing nothing, something we don’t do a lot of at home… because we’re business owners, and have been for almost 30 years. It’s always been tough to balance work and family when it’s our responsibility, and as I have learned, the challenge and cost of balancing the two is a high stakes game. That challenge has evolved into the decision of Quality vs Quantity, and for The Taffy Shop, it translates to a decision about delivering the same quality and service customers expect, versus growing The Taffy Shop into big business and selling more and more and more.

Samuel, in the picture above, made an impression on us during our stay in sunny Mexico. Every day he was working hard at making sure guests were comfortable, but he always had time to stop and look us in the eye to ask how things were, and if we needed anything? He always remembered our faces and our last conversation over the course of several days. He might have been the lowest paid employee of this resort, but for us, he was the face of the entire company. His excellent service and personal attention made an impression. Like in the picture above, when he greeted us, even just walking by, he would place his hand over his heart and say hello, as many of the resort employees did- so finally I stopped and asked him if that gesture was part of the training or, why he did that? (Beware if I am your customer, I will ask questions) His reply was that it was personal to him that we felt taken care of while staying there, and he appreciated us. It looks like a company line when you read the text here, but he delivered it with sincerity and it was more actions than words. Samuel is a customer service success, and hopefully he will move up the ladder at the resort.

His customer service is a challenge and reminder to me. As we enter ‘the season’ and bring past employees back to work, and hire new staff - that we can provide an environment where our customers will understand our appreciation for them as we continue to uphold the reputation of this business, and deliver Quality over quantity.

If there’s something you see that we can improve on, or something we do that you really like, please take a moment to let me know personally. I read every email that comes into our website, and look forward to your comments.

http://www.originaltaffyshop.com/contact-us.php

Hope to see you soon!

Mark

March 6th 2019

This might come across as insensitive to our friends living through the 12 degrees on the thermometer in Estes Park this morning (I checked the temp when I woke up), but we are taking a week to disconnect, warm up and recharge. It’s pretty amazing how fortunate we are to be responsible for the history and reputation of The Taffy Shop. We don’t take the responsibility lightly, and that can take a bit of an emotional toll. This isn’t a complaint, but an admission that we need to step away for a few days and take a break after the end of the year pandemonium, and before spring break hits. We are in love with Estes Park and what we get to do there, and truly enjoy the work and people that come through that front door. So we will see you soon, but right now, it’s time to get back to absorbing that warm sun.

February 25th 2019

Today was like most other days, making taffy. Eric was cooking in the kitchen, Mark was wrapping up front and Kathy was selling at the counter. The weather started out summer like with bright warm sun, then went cool fall like and suddenly it was snowing. Business as usual for the Colorado mountains :-). Then it happened, the Girl Scout cookie salesgirl came in. The Model K wrapper stopped abruptly, and Mark was promptly at the counter, picking from this year’s cookie choices. Then it was all over. Boxes safely in the freezer and the taffy wrapping again. Whew.

February 3rd 2019
<p>It’s the 84th year for The Taffy Shop, in beautiful Estes Park Colorado. We’re going to bring the story about operating this piece of local history from behind the counter to you- by way of this blog. Enjoy!</p>

It’s the 84th year for The Taffy Shop, in beautiful Estes Park Colorado. We’re going to bring the story about operating this piece of local history from behind the counter to you- by way of this blog. Enjoy!

January 13th 2019

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